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FAQ's, Support & Troubleshooting
Experiencing an issue? Explore our FAQs, troubleshooting guides, and support resources.
FAQ
- How do I setup two-factor authentication?
- Battery Optimisation
- Location Permissions
- Pinning Frequently Visited Sections in GetHomeSafe
- Resetting two-factor authentication
- How do I reset my GetHomeSafe password?
- Why won't my password work?
- Can my supervisors see me location 24/7?
- How do I cancel an alert?
- Can I be in more than one organisation or team?
- Why did I accidentally activate a silent alert?
- How do I add a user to a team? Can users switch teams?
- What happens if I go outside WIFI or cellular coverage?
- How much mobile data does GetHomeSafe use?
- Does GHS support my phone version?
- Data Retention