Support Log

The Support Log is a valuable tool for tracking various activities, including successful and unsuccessful login attempts, account changes, activity views (and by whom), GPS events, and more.

Accessing the Support Log

For Enterprise Administrators:

• Log into your Enterprise account
• Select Review
• Choose Support Log

For Organisation Administrators:

• Log into your Organisation account
• Select Manage
• Click on Users
• Search for the user you need
• Click on Log

Using Filters in the Support Log

Important: Filters are crucial when using the support log. They help narrow down the information quickly. Without filters, searches may time out due to the large amount of data being processed.

Available Filters:

• Date Range: Choose the specific date range for the event you’re looking for
• Event Type: Select the type of event (e.g., "Login failed in the app")
• Organisation: Select the organisation related to the event
• Team: Choose the team associated with the event (this filter will appear after selecting an organisation)
• User: Select the user involved in the event (an organisation must be selected to populate users)
• Activity: Enter a unique activity ID to narrow your search

Once filters are applied, use the search bar to refine your results even further.

Downloading the Support Log

Once you've applied your filters, you can download the support log by clicking the Download icon next to the Activity filter.