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Troubleshooting - Sound & Notifications

This article explains how to check your notification settings in the app to ensure they’re configured correctly to receive alert & reminder sounds

Note - It’s important to make sure your notification permissions are set up correctly. Notification delivery and sound can vary depending on your device and system settings, which may impact your ability to receive notifications from GetHomeSafe.

How do I review my notification settings?

IOS:

You can review your notification settings directly within the GetHomeSafe app and run a quick test to confirm everything is working as expected.
  1. Open the GetHomeSafe app
  2. Tap Settings from the bottom menu
  3. Under Advanced Settings:
    • Make sure Alert & Reminder Sounds is enabled (this is on by default)
    • Tap Settings Check
In the Settings Check section, GetHomeSafe will flag any settings on your phone that might interfere with notification delivery. You’ll also see recommendations for:
  1. Bluetooth and Car Audio connections
  2. Do Not Disturb and Focus Mode settings

Finally, tap Test Notification to confirm that your alerts are configured correctly.

Android:

  1. Open the GetHomeSafe app
  2. Tap Settings from the bottom menu
  3. Under Advanced Settings, tap Notifications
Here, you can test both alert and warning notifications to ensure they’re functioning properly.

 

Note - The Settings Check feature is only available on the Pre-start screen when starting an activity with an Android device.

How to Review Permissions in your mobile settings

You can check or update your notification permissions at any time by going directly into your phone’s settings:
  1. Open Settings on your device
  2. Navigate to Apps → GetHomeSafe
  3. Tap Notifications

Tip - Make sure notifications are enabled. (You can also use the Settings Check feature in the app to confirm if this is set correctly.)