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Why won't my password work?

This article covers common reasons why your GetHomeSafe password might not be working.

Some potential factors are:

  • It’s possible that your password was entered incorrectly. Please give it another try.

  • When creating a password it must contain at least a lowercase character, an uppercase character, a number, a special character and be at least 10 characters long. 

    • Make sure the password you are inputting follows these rules, if it doesn't, it is likely you are using the wrong password and a reset is needed. 

  • You can only log into GetHomeSafe via the sign-up method you registered with (GHS password, Google, Apple or Microsoft). Make sure you are using the same sign-in method when logging in, other login methods won’t work. 

  • Your password is the same for your GetHomeSafe App and Web Portal. If you change your password for one it will update for both platforms.

  • Make sure you are logging into the 'GetHomeSafe’ App, not the 'GetHomeSafe Personal’ App. If you have both apps downloaded you may have different passwords for each.

     

Tip: If you have forgotten your password and need to change it, check out this knowledge base article: How do I reset my password?