General FAQ's

Experiencing an issue? Explore our FAQs, troubleshooting guides, and support resources.

FAQ

• How do I setup two-factor authentication?
• Battery Optimisation
• Location Permissions
• Notification Permissions
• Pinning Frequently Visited Sections in GetHomeSafe
• Resetting two-factor authentication
• How do I reset my GetHomeSafe password?
• Why won't my password work?
• Can I save an activity for another time?
• Can my supervisors see me location 24/7?
• How do I cancel an alert?
• Can I be in more than one organisation or team?
• Why did I accidentally activate a silent alert?
• How do I add a user to a team? Can users switch teams?
• What happens if I go outside WIFI or cellular coverage?
• How much mobile data does GetHomeSafe use?
• Does GHS support my phone version?
• Data Retention

Support

• GHS Web Portal - Support & eLearning
• Support Log

Troubleshooting

• Troubleshooting - Error Messages
• Troubleshooting - Reloading Activites
• Troubleshooting - Volume and Sound
• Troubleshooting - V.BTTN
• Troubleshooting - SMS Failure Notification
• Troubleshooting - Poor Location Tracking