This article details how to reset two-factor for users and account administrators
Resetting two-factor authentication for organisation users
An organisation administrator can reset two-factor for all users regardless of their permissions (user, team leader or administrator)
1. Login to the web portal
2. Select "Manage" - "Users"
3. Find the user in the User list
4. Select the three dots beside their name and select "Reset two-factor"
Resetting two-factor authentication for account administrators
An account administrators two-factor can only be reset by another account administrator
1. Login to your Account/Enterprise web portal
2. Select "Configure" - "Account" - "Administrators"
3. Find the account administrator in the Administrators list
4. Select the the three dots beside their name and select "Reset two-factor"
Next steps
Once "Reset two-factor" has been selected, the next time the user or account administrator logs in they will be presented to setup two-factor for their GetHomeSafe login. For more information check out the following article: Setup two-factor authentication