Resetting two-factor authentication

You may need to reset your two-factor authentication if:

• The code from your authenticator app for GetHomeSafe isn’t working
• You’ve switched to a new mobile phone

Two-factor authentication can be reset. After the reset, you’ll be prompted to set it up again the next time you log in using your preferred authenticator app.

Resetting two-factor authentication for organisation users

An organisation administrator can reset two-factor for all users regardless of their permissions (user, team leader or administrator)

1. Login to the web portal

2. Select "Manage" - "Users"

3. Find the user in the User list

4. Select the three dots beside their name and select "Reset two-factor"

Resetting two-factor authentication for account administrators

An account administrators two-factor can only be reset by another account administrator

1. Login to your Account/Enterprise web portal

2. Select "Configure" - "Account" - "Administrators"

3. Find the account administrator in the Administrators list

4. Select the the three dots beside their name and select "Reset two-factor"

Next steps

Once "Reset two-factor" has been selected, the next time the user or account administrator logs in they will be presented to setup two-factor for their GetHomeSafe login. For more information check out the following article:  Setup two-factor authentication