How do I setup two-factor authentication?

What is two-factor authentication?

Two-factor authentication (TFA or MFA) is a security measure that enhances account protection by requiring you to provide a six digit code from an authentication app when logging into your GetHomeSafe portal.

We recommend using two-factor authentication, as it is widely recognised as a standard practice. While it might take a little longer to log in, it provides essential protection for organisations against today’s external cyber threats.

TFA is required for account owners and enterprise administrators in GetHomeSafe. For all other GetHomeSafe roles two factor can be set to mandatory, optional or disabled.  

How to setup two-factor authentication?

If prompted to setup TFA there will be instructions on screen to guide you through the process. We have noted down the steps below:
1. Download a TFA app onto your mobile (if you do not have one already) such as Google Authenticator, Authy or Microsoft Authenticator. Once downloaded, click next.

2. Scan the QR code that appears on your screen it will look the image below.

3. Once scanned a code will be generated and appear on your TFA app confirming the setup of TFA for your account.

When logging into GetHomeSafe simply enter the code in your TFA app under GetHomeSafe.

Resetting two-factor authentication

If your two-factor authentication that has been setup is not working, or if you have a new mobile your two-factor authentication can be reset by an administrator. For more information check out the following article: Resetting two-factor authentication