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Two Factor Authentication (2FA) Backup Codes

The 2FA Backup Code recovery option acts as a fail-safe, allowing users to access their account in the event they lose access to their account or authenticator app.

User Guide: Setting up Backup Codes

During a user’s initial 2FA setup or reset, the system will generate 10 unique 10-digit, one-time use codes linked to the user's account. These codes must be stored securely and can be used to bypass the standard authenticator requirement. The user is advised to generate a new batch of codes after account recovery to ensure this recovery option remains available.

User Guide: Recovering an Account using Backup Codes

If you cannot access your 2FA method, follow these steps to regain access.

Step 1: Initiate Request

  1. Navigate to the login screen and enter your username and password.
  2. On the 2FA input screen, click the "Can't Access your Authenticator?" link located below the code field.

  3. Select the Recovery Code option.

Step 2: Provide Backup Code

If the user has misplaced their backup codes they must resort to an alternative recovery option.

  • Enter a valid backup code from the batch initially generated from their 2FA setup.
  • Click Submit.
    • The used code will expire and not work for future account recovery.
  • If the code provided is valid the user will be successfully logged in.