Managing settings for your account

Managing your account

1. Log in to your Account/Enterprise web portal

2. Select Configure in the left-hand menu, then select Account.

Account menu

The Account menu lets you configure and manage a wide range of settings for your GetHomeSafe account, including general features, security, administrators, integrations, and more. Note: Certain options may be unavailable based on your account settings.

• General Settings
  • Enable features such as alert priorities, follow up processes, shared mobile devices, and mass messaging.
  • Enable privacy settings
  • Enable mandatory mobile field during user registration

Note: To request account name changes or to enable call centre and GPS devices for your account, contact support@gethomesafe.com. Some features may be locked — if you need to upgrade your plan, this can be done via the Billing menu.

• Security
  • Manage Authentication settings, allowed login methods and activity tracker pages for your account

• Administrators

You can invite other account administrators by selecting your account name in the top-right corner to open the user menu, then selecting Invite Administrators.

Assign admin permissions

In GetHomeSafe there are three levels of account permissions:

1. Standard

Admins can view & manage organisations, organisation users and account settings

2. Billing admin

Admins can view & manage organisations, organisation users and account settings.

Admins can view & manage billing for the account including billing admins

3. Account Owner

Full access to everything in the account including billing and managing account owners/billing admin

Manage exisiting administrators

Select the three dots to the side to perform the following actions:

Reset an administrator's two-factor authentication

Deleting the administrator

• Organisation Groups

Organisation groups are a reporting feature that allow you to filter charts using predefined groups of organisations. In this section you can create and delete organisation groups.

• Call Centre Settings & Call Centre Users (visible if Call Centre is enabled for your account)
  • General Settings (such as Name, contact information for alerts)
  • Hours of Operations
  • Alert Settings
  • Optional Email Notifications
  • Reporting Settings
  • Follow-up Reminders
  • Plain Text Alerts
  • Call Centre Users

Note: If the Call Centre that monitors your organisation is independent (external), your organisation settings will be view-only. If your Call Centre is internal, administrators will be able to configure settings.

• Pinning Activity Details

Enterprise admins can pin specific activity details to the activity status card. This ensures the most important information for supervisors is visible at a glance when they first access an activity.

Simply select the fields you want to pin from the dropdown menu, and the relevant details will appear directly on a user's activity status card.

• Integrations
  • Add and manage integrations for your account

• Sub-classifications

Enabling and configuring alert sub-classifications at the account level allows supervisors to add an additional layer of classification for alerts during the follow-up process.

Sub-classifications are optional labels attached to a primary alert classification to provide additional context for resolved alerts. Once configured, they become available for selection during the alert follow-up process when their primary classification — Genuine, False, or Testing — is chosen.