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Managing Schedules

Learn how to edit or delete schedules, and manage settings and configurations.

The scheduling feature allows users to plan and schedule activities for future start dates. These scheduled activities are accessible within the GetHomeSafe app, providing users with the necessary information such as dates and times for when they should start activities.

If a user misses a scheduled activity, a ‘Missed Start‘ alert is triggered. This can be configured to notify supervisors. This helps keep activities on track and ensures they are started and completed as planned.

For information on how to create a schedule check out the following article: How to schedule your activity

Scheduling Activities

Activities can be scheduled from the New Activity page in the app and web portal and the Schedules page in the web portal.

  • Regular users can create and edit their own schedules.
  • Team leaders can create and edit schedules for both themselves and their team members.
  • Admins have full scheduling control, allowing them to create and edit schedules for anyone in the organisation.

 

Editing/Deleting Scheduled Activities

To edit a scheduled activity click the users schedule you want to edit, if there is an exisiting repeating schedule the following prompt will appear:

Here you can make changes to a schedule. By clicking the three dots at the top you can duplicate or delete a scheduled activity and repeating scheduled activities.

Scheduling Settings

Admins can configure scheduling settings for the organisation from the Schedules page by selecting the cogs icon.

Activity Creation

Set how many days before start date scheduled activities are visible in the GetHomeSafe app.

Grace Period

The Grace Period allows a window of opportunity for users to start their scheduled activities even if the scheduled start time has passed.

For example, an organisation has a 30-minute Grace Period. This means all users have a 30-minute window after their scheduled activities’ start time to still start the activity. If scheduled activities have not been started by the end of this grace period, a Missed Start alert is triggered.

Team Leader Missed Start Alerts

If enabled, team leaders in the organisation will be notified if Missed Start alerts are triggered by their team members.

Call Centre Missed Start Alerts

If enabled, call centre users who monitor the organisation will be notified if Missed Start alerts are triggered.

Notification Settings

A users scheduled notification settings can be configured by clicking into a users name on the Schedules page and selecting the cogs icon.

Reminder Threshold

Set the time that a user will be notified in minutes before their scheduled activity is supposed to start.

Notification Channel

Customise the scheduled notification channels for users. This includes email, push notifications, SMS, and/or automated phone calls (if enabled).