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GetHomeSafe Structure and Roles

This article explains the roles available in GetHomeSafe and how they relate to the platform's organisational structure. Understanding both will help you configure your account correctly

Roles overview

GetHomeSafe has two categories of roles: user-facing roles for people working in the field or supervising them, and administrative roles for managing the platform.

Note: "Supervisor" is a collective term — not a role you assign. It refers to anyone able to follow up on an alert: team leaders, site contacts, administrators, and call centre users.

 

User-facing roles

Regular User

  • Uses the GetHomeSafe app during the workday. Can only access their own data and create activities for themselves.

Team Leader
  • The main alert receiver

  • Responsible for the safety of their team members. Receives alert notifications and follows them up. Can access their own data and their team members' data

To assign a Team Leader:

  1. Log into the web portal as an admin
  2. Open Teams and select the team
  3. Select Members
  4. Select the three dots beside the user's name
  5. Select Add Team Leader Status

Administrative roles

Organisation Admin

  • Manages the day-to-day of an organisation. Responsible for activity types, users, teams, and features such as follow-up processes, risk assessments, sites, and privacy controls.

To promote a user to an Organisation Admin:

  1. Log into the web portal as an admin
  2. Open Users and select the user
  3. Select Profile
  4. Enable Administrator
Call Centre User

  • Responsible for the safety of users in organisations their call centre monitors. Receives alert notifications and follows them up.

  • Can only log into the web portal (read-only access).

Account Administrator
  • The highest levels of access

  • Manages the account and all organisations within it at a high level. Can view all users, activities, and settings across every organisation.

Type Orgs & Users Account settings Billing Manage Owners
Standard ✓ ✓ — —
Billing admin ✓ ✓ ✓ —
Account owner ✓ ✓ ✓ ✓

Account Structure

Team

The base of all things GetHomeSafe. All users are a part of a team, and each team has assigned team leaders. These team leaders are responsible for responding to the alerts set off by the members of there teams. 

Organisation

All users belong to an organisation, which is divided into teams. Organisation admins manage the day-to-day.

Account

An account can contain multiple organisations. Account administrators manage settings that apply across all organisations.

Call Centre

An optional monitoring layer assigned to an organisation. Call centre users receive alerts just like team leaders. Organisations can use an internal call centre or a trusted monitoring provider.