GHS Structure and Roles

This article covers the roles and structure of a GetHomeSafe account.

GetHomeSafe Roles

Regular Users

Regular users (also referred to as Field Workers) primarily use the GetHomeSafe app during their workday. They have no responsibilities, can only access their own data and can only create activities for themselves.

Team Leaders

Team leaders (also referred to as Alert Receivers) are responsible for keeping their team members (users in their teams) safe. They receive notifications when alerts are triggered and make sure they are followed up. They have access to both their own data and their team members' data.

Assigning a user as a team leader:

1. Log into the web portal as an admin.
2. Open ‘Teams’
3. Select the team.
4. Select ‘Members’.
5. Select the three dots beside the users name.
6. Select ‘Add Team Leader Status’.

Organisation Admins

The role of an organization admin is very important. They have full access to all data. Listed below are some key responsibilities of organization admins, including what they do and manage day-to-day in GetHomeSafe.

Activity Types: Create and manage activity types. It's recommended to create activity types that align with the everyday tasks of users within the organization, ensuring GetHomeSafe is user-friendly and relatable.

Users: Invite new users to the organisation and managing them. This includes sending password and TFA reset links, edit profile details on their behalf, and removing them from the organization.

Teams: Create and manage teams. This includes adding and removing users from teams, assigning team leaders, and setting when notifications are sent when alerts are triggered by their team members.

Features: Create and manage features. Including, follow-up processes, risk assessments, sites and privacy controls.

Assigning Admins

1. Log into the web portal as an admin.
2. Open ‘Users’.
3. Select the user.
4. Select ‘Profile’.
5. Enable ‘Administrator’.

Call Centre Users

Call centre users are responsible for the the safety of users in organisations that their call centre monitors. They receive notifications when alerts are triggered and make sure they are followed up. They can only log into the web portal and have read only access.

Supervisors

Supervisors are responsible for ensuring the safety of users. A user's supervisors includes anyone who can follow up on an alert triggered by them. This includes:

• Team leaders
• Site contacts
• Administrators
• Call centre users

Account Administrators

For more information about account administrators and responsibilities click the following article: GHS Account Administrators.

GetHomeSafe Structure

Organisation

All users are part of an organisation, which is further divided into teams. Admins are responsible for managing the organisation.

Call Centre

Call centres can be assigned to monitor an organisation. Call centre users within the call centre will receive alert notifications when alerts are triggered. They are able to follow up these alerts just like team leaders.

Clients using GetHomeSafe can choose to use their own internal call centres or opt to use a trusted monitoring provider. For more information on call centres, contact info@gethomesafe.com.

Account

Accounts can include multiple organisations. They are managed by administrators and offer advanced settings and features that can apply to all organisations. Administrators can view all users, activities and more, within each organisation.