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Using the GetHomeSafe app without an internet connection

A guide to the methods of using the GetHomeSafe app when you do not have internet connection available. 

Even without an internet connection, you can still use the GetHomeSafe app through a variety of methods:

  • GPS Device

  • SMS

  • Mobile Data

 

GPS Device

If you have a GPS device you can use this with the GetHomeSafe app. For more information check out the following article: How to use your GPS device with GHS


SMS

To use SMS capabilities ensure your mobile number is associated to your GetHomeSafe profile. You can check this in your settings in the GetHomeSafe app by selecting "Account Details":

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When you have no internet connection the GetHomeSafe app will automatically offer SMS as an option to make an action in GetHomeSafe. 

The following actions are supported for when operating while offline:

  • Check-in
  • Finish
  • Panic
  • Time check
  • Extend timer
  • Quick-Start

Here is an example of what a check-in looks like via SMS.

The GetHomeSafe app will detect if you have no internet connection, when you try to perform an action you will be presented with an option to perform an action. In this case, the option to check-in. Select "Check-in via SMS"

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Once selected, your messaging app will open with a pre-populated message. This message contains all the information needed to update your action. All you need to do is press send:
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You will get a confirmation message confirming that your action has been received. In this message is a link, click this link will bring you back to the GetHomeSafe and update your timer.

IMG_9013-1

 

Mobile Data

If you have an eligible plan with your mobile provider, you can use mobile data in areas typically out of coverage through satellite. This means GetHomeSafe works exactly the same whether you're in coverage or out of it. Your location tracking, panic alerts, and check-ins all work normally—nothing to set up or configure.


Who can use this?
This is currently available for OneNZ customers in New Zealand with eligible plans and supported devices. We're working to add more providers throughout 2026 in New Zealand, Australia, Canada and the United Kingdom.

What do I need?

To use this feature, you'll need:

  • An eligible plan with a supported mobile provider

  • A compatible device

Check with your provider to see if your plan and device are eligible.

 

How does it work?

When you're in areas typically out of coverage, your device automatically connects to satellite to access mobile data. Just make sure you have a clear view of the sky and GetHomeSafe will work as normal.

If mobile data is unavailable in some areas, GetHomeSafe will offer SMS as an option to perform your GetHomeSafe actions. For more information, check out the SMS section at the beginning of this article.