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Managing Schedules

Learn how to edit or delete schedules, and manage settings and configurations.

The Scheduling feature in GetHomeSafe allows users to plan activities for future start dates. Scheduled activities appear in the GetHomeSafe app, giving users key information — including start dates and times — so they know when to begin each activity.

If a user misses a scheduled activity, a Missed Start alert is triggered. This alert can be configured to notify supervisors, helping to keep activities on track and ensuring they are started and completed as planned.

For information on how to create a schedule, see: How to schedule your activity

Scheduling Activities

Activities can be scheduled from the New Activity page in the app and web portal and the Schedules page in the web portal.

  • Regular users can create and edit their own schedules.
  • Team leaders can create and edit schedules for both themselves and their team members.
  • Admins have full scheduling control, allowing them to create and edit schedules for anyone in the organisation.

Editing/Deleting Scheduled Activities

To edit a scheduled activity, click the user's schedule you want to edit. If there is an existing repeating schedule, the following prompt will appear:

Here you can make changes to a schedule. By clicking the three dots at the top, you can duplicate or delete a scheduled activity or repeating scheduled activities.

Scheduling Settings

Admins can configure organisation-wide scheduling settings from the Schedules page by selecting the cog icon.

Activity Creation

Set how many days before their start date scheduled activities become visible in the GetHomeSafe app.

Grace Period

The Grace Period allows a window of opportunity for users to start their scheduled activities even if the scheduled start time has passed.

For example, an organisation has a 30-minute Grace Period. This means all users have a 30-minute window after their scheduled activities’ start time to still start the activity. If scheduled activities have not been started by the end of this grace period, a Missed Start alert is triggered.

Team Leader Missed Start Alerts

If enabled, team leaders in the organisation will be notified if Missed Start alerts are triggered by their team members.

Call Centre Missed Start Alerts

If enabled, call centre users who monitor the organisation will be notified if Missed Start alerts are triggered.

Notification Settings

A user's scheduled notification settings can be configured by clicking the user's name on the Schedules page and selecting the cog icon.

Reminder Threshold

Set how many minutes before their scheduled activity starts a user will be notified.

Notification Channel

Customise the notification channels for each user. Available channels include email, push notifications, SMS, and automated phone calls (if enabled).