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How to Resolve SSO Registration Failures for GetHomeSafe

This article explains what to check and the steps to take if a user cannot complete their registration using single sign-on (SSO).

Before You Start - Confirm whether the user has an existing GetHomeSafe account. If there is no account, an invite must be sent or the account created first.

  1. Ensure the GetHomeSafe email exactly matches the Entra (SSO) email

    • The email address on the GetHomeSafe account must match the user’s Entra (SSO) email. If the addresses differ, SSO will not allow registration to proceed.

  2. Re-add the user to GetHomeSafe if necessary

    • If the account was removed or not present, re-add the user and resend the registration invite.

  3. If the email addresses already match and the user still cannot proceed, involve your IT team

    • Ask your IT team to investigate the user’s Entra configuration and any SSO-related settings that might block registration.