How to Fix Missing Password Reset Emails

If you do not receive a password reset email after requesting one, a common cause is that your email system is rejecting messages from the service. The steps below help you confirm and resolve that situation.

What causes password reset emails to be blocked

• The recipient mail system is rejecting the service’s emails. When the mail system rejects messages, the password reset email will not be delivered to the inbox.

Steps to resolve the issue

1. Confirm the email address used for the reset

   • Verify you entered the correct email address when requesting the password reset.

2. Try an alternate email address

   • If you have another mailbox (for example, a personal or corporate alternate), request the reset using that address.

3. Contact your email administrator or provider

   • Ask your IT team or email provider to check whether messages from the service are being rejected.
   • Request they allow (accept) emails from the service so password reset messages can be delivered.

4. If you manage your own mailbox

   • Check mailbox-level settings or policies that might reject external messages and adjust them or contact your provider for assistance.

If you continue to run into issues, get in contact with us at support@gethomesafe.com