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How to Fix Missing Password Reset Emails

This article explains a known cause for not receiving password reset emails and practical steps to resolve it.

If you do not receive a password reset email after requesting one, a common cause is that your email system is rejecting messages from the service. The steps below help you confirm and resolve that situation.

What causes password reset emails to be blocked?

  • The recipient mail system is rejecting the service’s emails. When the mail system rejects messages, the password reset email will not be delivered to the inbox.

How do I fix a missing password reset email?

  1. Confirm the email address used for the reset

    • Verify you entered the correct email address when requesting the password reset.

    • Check your spam or junk folder

      • Password reset emails can sometimes be filtered into your spam or junk folder. Check there before taking further steps.
      • If you find the email in your spam or junk folder, mark it as "Not spam" to help future messages reach your inbox.

  2. Try an alternate email address

    • If you have another mailbox (for example, a personal or corporate alternate), request the reset using that address.

  3. Contact your email administrator or provider

    • Ask your IT team or email provider to check whether messages from the service are being rejected.
    • Request they allow (accept) emails from the service so password reset messages can be delivered.

  4. If you manage your own mailbox

    • Check mailbox-level settings or policies that might reject external messages and adjust them or contact your provider for assistance.

If you continue to experience issues, please contact our support team at support@gethomesafe.com