How to Check In and Extend Your GetHomeSafe Activity Using ZOLEO When Out of Coverage

Checking In and Extending Time via GetHomeSafe Mobile App (Out of Coverage)

Even when you're outside of mobile coverage, the GetHomeSafe mobile app can still be used to check in and manage your activity—as long as the activity was started in coverage:

1. Open the GetHomeSafe App
   Launch the app on your device.

2. Tap “Check-in”
   Select “Check-in” from the main activity screen.

3. Choose an Action
   A pop-up will appear giving you the following options:

   • Extend by 60 minutes

   • Time check

   • Finish Activity

   • Panic Alert

     

4. Send via ZOLEO
   Once an option is selected, the ZOLEO app will open automatically and send the appropriate command to reply@gethomesafe.com via satellite.

5. Receive Confirmation
   You will receive confirmation that your message has been sent successfully.

Managing Your Activity When It Was Started Out-of-Coverage

If your activity was originally started out-of-coverage (via the ZOLEO device), you won’t be able to manage it directly in the GetHomeSafe app until a sync occurs in coverage. In this case, use the ZOLEO app to send manual commands:

1. Open the ZOLEO App
   Go to the Chats section.

2. Start or Open a Conversation
   Create a new message or continue an existing chat with: reply@gethomesafe.com

3. Enter the Following Commands:

   • #extend— Extends timer by 60 minutes (only applicable to activities with a “countdown” timer) OR customise your extension by a specific time i.e. #extend360

   • #timecheck— Checks how much time is remaining.

   • #test: Confirms a satellite connection is active.

   • #ok: Sends an ‘I am OK’ check in (resets recurring timers).

   • #homesafe— Finishes your GetHomeSafe activity.

   • #panic— Triggers a panic alert and notifies GetHomeSafe supervisors.

These commands allow you to safely manage your activity via satellite when the mobile app isn't able to sync.