A troubleshooting guide on different types of error messages and how to resolve them.
Connection Required, Error, Failed to.....
These information prompts appear whenever a mobile device has no current internet connection. The GetHomeSafe app can be used with 4G, 5G or Wi-Fi connection.
Unable to Check In
Each action (check in, command) sent to the cloud server returns a confirmation that it has been processed correctly. This information prompt will display whenever an action sent to the server has taken too long to receive confirmation, and the process times out. This can be caused by several reasons, including:
• No active internet connection
• A busy network
• A very slow or weak internet connection
• The server is slow in processing the response
• The server is down
• Scheduled maintenance
Resolving Error Messages
Try the following to help resolve any of the previously
mentioned issues:
• Turn off Wi-Fi and use mobile data connection only. This is often quicker as it has a stronger signal than Wi-Fi.
• Try again, the instructions to the server might not have gone through or may have been delayed along the way.
• Refresh the GetHomeSafe app or restart the mobile device and try again.
• Log out and log back in to the GetHomeSafe app.
• Delete and reinstall the GetHomeSafe app. Users will be notified of scheduled outages 72 hours in advance. These take place outside of regular office hours. Unscheduled outages will also appear on our
Please report any incident believed to be an outage to us immediately at support@gethomesafe.com.